Refund policy

Every purchase on VideoSet.ai is covered by a 3-day money-back guarantee. If the studio isn't for you, contact support within 3 days of your purchase for a full refund.

Because every generation consumes real GPU compute, the guarantee automatically ends once you have used more than 5 generation credits. That's enough to genuinely test multiple models and formats while keeping things fair.

Subscription renewals are not covered by the guarantee; you can cancel anytime and keep your remaining credits until the end of the billing period.

Your content. You own the outputs you generate and the materials you upload. Creator and Studio plans include a commercial license for generated outputs; you are responsible for ensuring your uploads (photos, audio, reference video) don't infringe third-party rights — including the rights of people depicted in photos you animate or lip-sync.

Acceptable use. Don't generate content that is unlawful, infringing, or deceptive — including non-consensual likeness use or impersonation. We may suspend accounts that violate this policy; unused purchased credits on suspended accounts are refunded except in cases of fraud.

Credits & billing. Credits are consumed per generation at the rates shown before each render. Subscription credits refresh monthly and don't roll over; one-time pack credits never expire. Cancel anytime — you keep access until the end of the billing period.

Service. Generations run on third-party model providers; we don't guarantee uninterrupted availability of any specific model and may substitute equivalents when a provider deprecates one. The service is provided “as is” to the maximum extent permitted by law.

What we store. Your account details (via Firebase Authentication), prompts, uploaded references, generated outputs, and a credit ledger — everything needed to power your Asset Library and billing. Media files are stored on edge object storage; payments are processed by Stripe and we never see your card number.

What we don't do. We don't sell your data and we don't train models on your private content. Prompts and uploads are sent to the model providers (e.g. via the fal.ai gateway) solely to run your generations.

Your controls. Delete any asset from your Library at any time; deleting your account removes your stored prompts, uploads, and outputs within 30 days. For data requests, contact support.